Shipping policy

Shipping Policy for K&K Cap & Hat Wholesale

1. Minimun Order Amount

  • Our shipping policy requires a minimum order amount of $150. 

2. Order Processing Time

  • Orders are processed within 1-2 business days.
  • Orders placed after 1PM during business hours or on weekends and holidays will be processed on the following business day.

3. Shipping Methods and Delivery Times

  • We offer UPS shipping methods:
    • Standard Shipping: 3-8 business days depending on the destination
    • Expedited Shipping: 1-4 business days depending on the destination

4. Shipping Rates

  • Shipping cost on the order confirmation is a flat rate calculated by the system.
  • After confirming the availability of the ordered items, we will calculate the shipping cost based on the weight and the destination. The customer will then receive a final invoice that includes the total shipping cost.

5. International Shipping

  • We offer international shipping to select countries.
  • Delivery times and shipping rates for international orders vary based on the destination.
  • Customers are responsible for any customs duties, taxes, and import fees.

6. Order Tracking

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
  • You can track your order using the link provided.

7. Shipping Address

  • Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • If you need to change your shipping address, please make the necessary updates during next check out. Please note that changes to the shipping address cannot be made once the order has been shipped. 

8. Lost or Damaged Packages

  • If your package is lost during shipping, please contact us at store@knkcaps.com or 416-785-3527 within 15 days of the receipt of the delivery date. For more details, please see Refund Policy here. 
  • If you have received the damaged items upon arrival of your package, please follow the instruction within Refund Policy to request to obtain return authorization. 
    We will work with the shipping carrier to resolve the issue and ensure that you receive your order.